Frequently Asked Questions

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Please be aware that every epoxy resin item is unique; no two are exactly the same. Pictures are provided to give a general idea of the style and elements included. Please provide very specific instructions that include any additional elements or colors you do, or do NOT, want included. It is my goal to provide exactly what you are envisioning!

Refunds on consumable items (teas, soaps, treats) are available within 30 days IF the package has not been opened or tampered with. Due to associated costs, customized epoxy resin orders are non-refundable. If you are not satisfied with your item please contact me directly. I will take the necessary steps to address your concern and ensure you remain a happy customer!

I am always looking for the best shipping options available. Currently most items are calculated using the dimensions and weight of your package. If a flat rate box or a different carrier might be more affordable, that option will be included as well. I know none of us like to pay more than we have to for shipping!

Any pictures or images can be emailed to eccentrica22@gmail.com. I will print them for use. Personal items can be mailed or dropped off if you are local. I will accept cremains however you choose to get them to me as long as they are labeled and sealed carefully. Please be advised that the USPS requires special handling of cremains at a flat rate that is currently $8.95.  I do offer local pickups/drop offs in Warren MI. When I receive your order I will contact you by email to confirm your design and see how you would like to proceed. 

Local pick-up is offered in Warren MI. Please select free local pick-up in shipping options. I will contact you by email to discuss the details on location and timing.

The amount of time needed for a customized order varies, but most often they should be completed within a week. If your item is time sensitive please contact me with the date needed. I will do all I can to meet the deadline or let you know if it may be a problem.